General terms and conditions of business

for studio use. As of 3 December 2020.


1.1 Pando Media GmbH (hereinafter referred to as the Contractor) rents out its studio exclusively on the following terms and conditions. Deviating conditions of the client(s) (hereinafter referred to as the Principal) shall not be valid. An express objection by the Contractor is not required in individual cases.

1.2 Contracts are concluded in a binding manner when the Client confirms the written offers of the Contractor in writing.

1.3 Amendments and supplements to the contract must be made in writing to be effective.


2.1 The Contractor rents the rooms of the rental studio Frankfurt West to the Client for the specified duration.

2.2 The right to use the rental object is exclusively entitled to the AG. Any subletting or other transfer to third parties is not permitted.

2.3 After termination of the contract, all rented rooms will be vacated by the OP and returned to their original condition. Deliveries of equipment, props, etc. outside the rental period shall require the agreement of and the express consent of the Contractor and shall be invoiced separately if necessary.

2.4 Place of performance for all services to be rendered by the contractor is the studio in Frankfurt. Upon acceptance, the Principal shall satisfy himself of the proper condition of the objects accepted as well as the accessories. Any defects or deficiencies shall be notified immediately upon receipt.

2.5 The AG is obliged to treat the objects handed over to him with care. He is not authorised to sublet them to third parties or to give them to third parties.


3.1 The risk of accidental loss and deterioration of the rental object and the objects taken over shall pass to the OP upon handover. He shall also bear the transport or shipping risk, even if the transport or shipping was carried out by the Contractor.

3.2 The Client shall be liable for the completeness and harmlessness of the rented item and the items handed over upon return.

3.3 The client shall be liable for all property damage and personal injury arising in direct or indirect connection with the use of the studio. In particular for material damage and personal injury resulting from incorrect operation and incorrect loading of the ceiling rail system and its load motors.

3.4 The OP shall be responsible to the CO for compliance with the accident prevention regulations; he shall be responsible for ensuring that no persons are present in this area when using the ceiling rail system and its load motors, so that injuries caused by falling objects are excluded. The client is responsible for strict compliance with the smoking ban in the studio.

3.5 By using the contractor's internet access by the client, be it via WLAN or cable, the client agrees to assume liability for legal as well as illegal downloads that are made via the contractor's internet access during the rental period.

3.6 The Contractor shall provide Internet access for live streams at the current download and upload speed. The Contractor expressly assumes no liability for Internet failures or deviations in the average specified speed which lead to an impairment or failure of the livestream. It is explicitly pointed out that the studio does not have a second independent internet access, which could serve as a security backup.

3.7 Any repairs to the rental object and the objects handed over that become necessary during the rental period shall be borne by the OP up to an amount of € 100 in individual cases. The Client must inform the Contractor immediately of any damage occurring during the rental period.

3.8 Lost or destroyed objects shall, at the discretion of the Contractor, either be replaced by equivalent objects by the Client at the latter's expense or shall be invoiced to the Client at the current price.


4.1 In the event that the Client or third parties suffer damage of any kind as a result of disruption or failure of the rental object, the Contractor shall only be liable if the damage is due to intent or gross negligence on the part of the Contractor.


5.1 Complaints about invoices shall in no case postpone the due date of the invoiced amounts.

5.2 All payments are to be transferred to the account specified in the invoice within 14 days of the invoice date.

5.3 Offsetting against the claims of the Contractor is only possible with undisputed or legally established counterclaims. If the OP is an entrepreneur within the meaning of §14 BGB, the assertion of rights of retention shall be excluded.

5.4 If the agreed payments are not made punctually, not in the agreed form or not in full, the Contractor shall be entitled to withdraw from the contract after expiry of a period of grace to be set by him. Until expiry of the period of grace, the Contractor shall be entitled to refuse all contractual services until all arrears have been paid.


6.1 Unless otherwise agreed in the individual booking confirmation, the following agreement shall apply in the event of withdrawal from the contract: 

  • Should the booking of our studio be expressly forbidden by law, you will be liable for no cancellation fees on (e.g. in case of a hard lockdown, which prohibits you from carrying out the planned event)
  • Until 3 days after the binding commitment a free cancellation is always possible.
  • Up to 6 weeks before the beginning of the booking a cancellation is generally possible free of charge. From the 42nd day before the start of the booking 25 % of the total costs are due. 
  • In the event of a withdrawal of 28 to 14 working days before the start of the booking the costs are
    50 % of the agreed price. 
  • From the 14th working day before the start of the booking 100 % of the originally agreed price are incurred. This provision shall apply unless expressly agreed otherwise in writing.

We waive the cancellation fee gladly, if the appointment is rebooked directly to another date, within the next three months after the originally agreed date. 


7.1 The law of the Federal Republic of Germany shall apply to all legal relations between the AN and the AG.

7.2 Place of performance and jurisdiction is Frankfurt/Main.

7.3 Should a provision of this contract be or become legally ineffective, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a provision which comes closest to the mutual interests within the scope of the content of the contract.